Booking Terms and Conditions

We want to make sure everyone has a great time at Telo Surf Villa, and to help you make the most of it, we’ve outlined the key conditions of booking with us below:

INSURANCE

  • Comprehensive travel insurance including Med E vac option and lost trip days due to unforeseen circumstances or emergencies is compulsory.  We recommend you visit Surf Travel Insurance for a quote as they are experts in remote surfing destinations and have a far better emergency contact network than some other general travel insurance companies we’ve dealt with.  If you need it, you want them to be able to take action right away.
  • A copy of your travel insurance document and their contact phone number must be supplied to your booking agent prior to departure and details of your policy including their phone number must also be carried with you to Telo Surf Villa. Guests travel at their own risk. Telo Surf Villa does not accept any liability for any guest.
  • Telo Surf Villa will not offer compensation or refund for any of the above.

BOOKINGS

  • Bookings to be made through bookings@telosurfvilla.com
  • Bookings are not held without a deposit.
  • All deposits are non-refundable.

PAYMENTS

  • 10% deposit per person is required to secure the trip (or agreed amount)
  • Payment balance is required 60 days prior to trip departure.
  • All monies are non-refundable, but dates may be transferred to a future date under certain conditions with at least 30 day notice, pending availability.
  • Date transfer fee applies at $130 AUD
  • Booking confirmation, deposits and final payment will be forwarded by email upon receipt of all monies in Telo Surf Villa Bank Account.
  • International and Domestic travel fares are not included.
  • No refunds for the reasons pertaining to unstable global, national, local political or natural conditions that do not directly pose a threat for the safe operations of Telo Surf Villa.
  • No refund for weather conditions, poor surf, airline related delays or cancellations and late departure, delays from designated trip date or itinerary. All guests must agree to all Terms and Conditions to Telo Surf Villa with payment of 10% non-refundable deposit or agreed amount.
  • Minimum 4 guests per booking or individual speed boat transfer fee is applied.

INTERNATIONAL/DOMESTIC FLIGHTS TRANSFERS ACCOMMODATION

  • All prices quoted for Telo Surf Villa do not include International / domestic airfares, taxes, insurances, extra nights needed at transit prior or after your trip. These are responsibility of individuals and Telo Surf Villa will not offer refund or compensate.
  • Any changes to guest flights and or accommodation or any additional ground handling will be at the expense of the guest.
  • Passports must be valid for at least six months upon exit date from Indonesia.
  • Bring cash as there is no ATM between when you get off the plane and the Customs office.
  • 2 x copies of your passport for registration with authorities to register you as a visitor / tourist in the region.

LIABILITY

  • Telo Surf Villa will not be responsible for any lost or damaged luggage, surfboards, bags, diving / fishing or personal equipment, nor late arrival of same.
  • Telo Surf Villa does not accept liability for transfer to destination, missed flights both international and domestic, cancelled and delayed flights, boat charters or vehicle transit, in addition unfavourable weather conditions or mechanical problems.
  • Any guests, both group and individuals, who miss their connection to Telo Surf Villa due to cancelled, missed or delayed flights, boat charter, vehicle, prior accommodation arrangements or for any other reasons will only be transferred to Telo Surf Villa at an additional charge at guests own expense.
  • Telo Surf Villa is not responsible for accommodation or transfer in Padang, Medan or Nias prior to or after Telo Surf Villa Package.
  • Telo Surf Villa will not offer compensation or a refund or if any of the above happens.